Account Deletion

How to delete your account

To permanently delete your Ginza account, you must be logged in to the app:

1. Open the Ginza app and log in.
2. Go to Settings.
3. Scroll to the bottom and tap "Delete account".
4. Confirm the deletion when prompted.

What gets deleted

The following data is permanently deleted (some things outlive the deletion · see the end of this section):

· Your profile, display name, bio and photo
· The scraps, testimonials and gifts other people sent you
· Your friendships, community memberships, albums and media uploads
· Your pet, achievements, streaks and karma
· Notification preferences and device tokens

Some things outlive the deletion, and every one of them is listed in our Privacy Policy under "How long we keep data". Any moderation or enforcement action taken on the account, and any copyright or trademark claim involving it, are kept for safety, audit and legal reasons. Scraps, testimonials, community posts and chat messages you sent to other people stay on their pages and in their conversations, shown as coming from a deleted account, because they are part of somebody else's page and their conversation as much as yours. And a community you own passes to one of its moderators, or to the official Ginza account if it has none, so that the community and its members survive.

Subscriptions, stickers and purchases

Subscriptions and stickers are digital products and end with the account. Nothing is refunded.

· Subscription through the site (Mercado Pago): it is closed at once and no longer billed. What was left of the period already paid is not returned.
· Subscription through Google Play: when you delete the account, we ask Google to stop the renewal. Check your Google account, because the store controls the billing.
· Subscription through the App Store: deleting the account does not cancel the store's billing. Cancel the subscription in your Apple account, or the store keeps charging.
· Stickers and gifts: cease to exist with the account and cannot be recovered, transferred or refunded.
· Custom @: does not carry over to a new account and stays unavailable to anyone for 90 days.

A new account, even with the same e-mail, starts from zero: no subscription, sticker, gift or used code comes back · see Digital purchases and refunds.

Retention period

Certain records may be retained in encrypted backups for up to 30 days before being permanently purged. Aggregated, anonymised analytics data that cannot identify you may be retained indefinitely. The moderation and copyright records described above are kept for as long as we need them to run Ginza safely and to meet our legal obligations. What you sent to other people, and any community you handed on, stay for as long as those pages and conversations do.

Need help?

If you cannot access the app, email us at support@ginza.com.br and we will process the deletion manually.